The Digital Banking Representative serves as a key point of contact for customers engaging with our digital banking platforms. This role is responsible for providing exceptional service, resolving digital banking issues, and educating customers on the use of online and mobile banking tools. The ideal candidate is tech-savvy, customer-focused, and passionate about delivering seamless digital experiences.

• Provide support to customers using the Bank’s online banking, mobile apps, and other digital services.
• Troubleshoot and resolve issues related to online account access, transactions, and digital tools.
• Guide clients, both consumer and small business, through digital onboarding and educate them on features and benefits of the Bank’s digital banking solutions.
• Monitor and respond to digital inquiries via chat, email, and secure messaging platforms.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Stay current with digital banking trends, updates, and security protocols.
• Maintain accurate records of customer interactions and resolutions.
• Review and process Mobile Deposit including Business Remote Deposits.

• High school diploma or equivalent required.
• Minimum 6 months of related experience, preferably in financial services.
• Microsoft Office proficiency required.
• Knowledge of online and mobile banking products and services is strongly preferred.
• Excellent written and verbal communication skills.
• Excellent customer service skills.

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular attendance and punctuality are essential functions of every job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Perform routine and typical tasks of an office such as typing, taking notes, reading/reviewing, computer work, filing, copying, answering phones, etc. that may require employee to view, stand, stoop, kneel, or crouch and lift.

The successful candidate will be required to prove on the first day of work that they are legally authorized to work in the U.S. The Bank will not sponsor a candidate for a visa or for work authorization.

COMPENSATION: $45,000 to $65,000 annually