The Digital Banking Platform Analyst plays a key role in maintaining the Q2 Digital Banking platform.  The position is responsible for managing platform updates, validating new features in the test environment, and supporting the rollout of enhancements that improve digital banking experience for our customers.  This role requires hands-on experience and strong familiarity with the Q2 Digital Banking platform.

• Monitor and apply Q2 platform updates (e.g., SDK releases, feature toggles, patch deployments) in coordination with Q2 support and internal stakeholders.
• Test and validate new Q2 features (e.g., Q2 Innovation Studio widgets, custom integrations, UI/UX enhancements) in the sandbox/test environment before production release.
• Collaborate with Q2 and internal teams to implement enhancements such as:
  • Custom widget development using Q2 Innovation Studio.
  • Third-party integrations (e.g., card controls, PFM tools, chatbots).
  • UI/UX improvements based on customer feedback and analytics.
• Participate in user acceptance testing (UAT), document test cases, and ensure all updates meet business, compliance and security requirements.
• Track and report on platform performance, user experience issues, and enhancement opportunities.
• Maintain documentation of platform changes, release notes, and testing outcomes.
• Stay current with Q2 product roadmaps, release schedules, and best practices.

• Bachelor’s degree preferred.
• Minimum 3 years of banking experience with an emphasis on business relationships is required.
• Minimum 3 years of Q2 Digital Banking platform experience is required.
• Minimum 2 years of experience in digital banking, fintech, or platform support roles.
• MS Office proficiency required.
• Strong analytical, problem-solving and collaboration skills.
• Excellent written and verbal communication skills.
• Ability to troubleshoot and recommend corrective measures.
• Familiarity with project management tools and ServiceNow ticketing system is required.
• Experience with Q2 Innovation Studio or Q2 SDK is preferred.
• Knowledge of digital banking regulations and security standards is preferred.
• Experience working with third-party vendors and APIs is preferred.

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular attendance and punctuality are essential functions of every job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.

Perform routine and typical tasks of an office such as typing, taking notes, reading/reviewing, computer work, filing, copying, answering phones, etc. that may require employee to view, stand, stoop, kneel, or crouch and lift. Position requires flexibility and willingness to travel to other locations/ branches for training and attending meetings.

The successful candidate will be required to prove on the first day of work that they are legally authorized to work in the U.S. The Bank will not sponsor a candidate for a visa or for work authorization.

COMPENSATION:  $65,000 to $95,000 annually