Processes 1st and 2nd mortgage loans in accordance with established policies and procedures and appropriate guidelines; provides strong oral and written communication and support to originators and customers.

• Reviews loans in process daily with the ability to prioritize files according to the mortgage contingency dates and rate lock expiration dates.
• Performs a diligent and thorough review of income, credit and asset documents to determine eligibility.
• Initiates a welcome call and missing items letter within the designated Service Level Agreement (SLA) from receipt of the loan file.
• Completes applicable agency income calculation forms accurately.
• Orders services required for the loan process (i.e.: flood certification, appraisal, automated underwriting etc.)
• Provides follow-up on a consistent basis with originators, borrowers, the closing department and agents to complete processing.
• Responds to inquiries from originators, agents, the closing department and borrowers regarding status of loans in process.
• Maintains and accurate and complete continuing history of the loan file via conversation log entries.
• Re-discloses the loan in compliance with applicable changed circumstance.
• Gathers various documentation deemed necessary by underwriting and organizes / files appropriately for use by department.
• Sends necessary documents such as disclosures (in the case of home equity loan and home equity line of credit applications), revised disclosures, consumer explanation letters, commitment letters, and flood notices.
• Corresponds with the borrowers, loan officers, and underwriters to keep the process moving and resolve any outstanding issues.
• Maintains a complete paperless file through the loan origination software accurately.
• Maintains status of all files in process and updates as needed; keeps abreast of all FHA, VA, and conventional guidelines and changes that may affect loan status.

• High school diploma or equivalent required, bachelor’s preferred.
• Two to four years related experience or equivalent.
• Thorough working knowledge of real estate documentation, policies, compliance and procedures.
• High level of proficiency with mortgage loan processing and underwriting systems.
• Excellent written and oral communication skills
• MS Office Suite proficiency.
• Experience with Encompass preferred.
• Excellent customer service skills.

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular attendance and punctuality are essential functions of every job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, use tools or controls, reach with hands and arms, talk and/or hear. The employee frequently is required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.